Technical Support Specialist (Entry Level) Job at Net2Source Inc., Costa Mesa, CA

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  • Net2Source Inc.
  • Costa Mesa, CA

Job Description

Tech Support- Desktop, Field Services

Job Location: Costa Mesa, CA 92626 and Mission Hills, CA 91345 (Onsite)

Project Duration: 1 year

Job Summary:

Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA. The project includes daily operational support and IT Tier 2 end-user device support.

Required Skills:

• 4-10 years of experience in desktop, laptop and smart phones troubleshooting

• Experience with Android and Apple IOS support

• Desktop Support/Field Services

• Must be able to lift up to 70 pounds

Responsibilities:

  • Provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA.
  • Deliver daily operational support and IT Tier 2 end-user device support.
  • Must have a valid driver's license, car insurance, and a dependable vehicle.
  • Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.

Qualification:

  • Must have a valid driver's license, car insurance and dependable vehicle
  • Provide in-person corporate office and clinic onsite support for end user IT desktop support services
  • Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
  • Ensure proper ticket communication protocol including announcing arrival, work performed, status and departure

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