Help Desk Specialist Job at Randstad Global Capability Center, Madison, WI

R3ZpQ3oxL2MxWWQzUG5zNVdRMC84L3o3aFE9PQ==
  • Randstad Global Capability Center
  • Madison, WI

Job Description

Responsibilities:

  • Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
  • Documentation of all customer interactions within our ticketing system
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Manage tickets assigned in a timely manner.
  • Determine the best solution based on the issue and details provided by the customer.
  • Develop/modifying Knowledge Base documentation.
  • PC and Mobile deployments, installation of software and assist customers with new devices.
  • Image computers and complete post-image configuration
  • Record events and problems and through resolution logs.

Requirements and Skills:

  • 2-5 years experience working in a help desk environment.
  • Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
  • In-depth knowledge of computer systems and mobile devices.
  • Proven experience as a help desk technician. • Ability to diagnose and resolve basic technical issues.
  • Proficient with iOS and Android devices.
  • Detail oriented and maintain confidentiality.
  • Ability to work with minimal supervision.
  • Customer-oriented and patient.
  • Alternate weekly between on-site work in downtown

Job Tags

Remote job,

Similar Jobs

Rutland Regional Medical Center

Transporter Aide Job at Rutland Regional Medical Center

 ...patients to and from the Diagnostic Imaging department, aiding the technologist and clerical personnel and assisting with many ancillary duties. Minimum Education ~ High School Diploma or equivalent. Required Licenses/Certifications ~ BLS Certification through... 

ABB

Senior Service Engineer Job at ABB

 ...Senior Service Engineer At ABB, we are dedicated to addressing global challenges....  ...processes and safety guidelines to satisfy customers. Each day, you will execute technical...  ...through Friday by contacting an ABB HR Representative at (***) ***-****.Protected veterans and... 

DeMotte Christian School

PART-TIME HIGH SCHOOL CONSTRUCTION TEACHER Job at DeMotte Christian School

DeMotte Christian High School is looking for a part-time construction teacher for the 2025-2026 school year. This is a great opportunity for someone to share valuable skills to a group of students who eagerly want to learn the trades. If interested, please contact Dan... 

Wayfair

Furniture repair technician Job at Wayfair

 ...Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven,...  ...evaluate damages and defects of items and determine if items can be repaired. Make any required adjustments to items ahead of delivery and... 

Omnicell

Certified Pharmacy Technician Job at Omnicell

 ...Job Description Position: Automation Pharmacy Technician 4 (XR2) The Automation Pharmacy Technician 4 is responsible for maintaining and utilizing Omnicell automation product as directed by the Customer during his/her scheduled hours. The Automation Pharmacy Technician...