Responsibilities:

Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
Documentation of all customer interactions within our ticketing system
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Manage tickets assigned in a timely manner.
Determine the best solution based on the issue and details provided by the customer.
Develop/modifying Knowledge Base documentation.
PC and Mobile deployments, installation of software and assist customers with new devices.
Image computers and complete post-image configuration
Record events and problems and through resolution logs.

Requirements and Skills:

2-5 years experience working in a help desk environment.
Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
In-depth knowledge of computer systems and mobile devices.
Proven experience as a help desk technician. • Ability to diagnose and resolve basic technical issues.
Proficient with iOS and Android devices.
Detail oriented and maintain confidentiality.
Ability to work with minimal supervision.
Customer-oriented and patient.
Alternate weekly between on-site work in downtown

Remote job,