German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

R3ZtRXcxdmUxWVoxTTNBNFh3ay84dmI3anc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Specialist, you'll manage customer inquiries and resolve issues exclusively through email and live chat—no phone support involved.

Key Responsibilities:

  • Respond to customer queries via email with clear and prompt communication
  • Moderate user-generated content to ensure compliance with company policies
  • Identify and address potential scams or fraudulent activities to maintain platform security
  • Accurately document customer interactions and resolutions
  • Collaborate with teammates to enhance processes and improve customer experiences
  • Provide precise information using the best tools and resources available
  • Meet personal and team performance targets
  • Work with internal and client teams to ensure seamless support delivery
  • Attend training sessions to stay updated on moderation guidelines
  • Support multiple workflows, clients, and markets as needed

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you're excited to embark on a rewarding customer support journey, apply now , and we'll be in touch soon!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Draper Media

Anchor/Reporter CoastTV News Job at Draper Media

JOIN THE AWARD-WINNING COASTTV NEWS TEAM!REHOBOTH BEACH, DELAWAREANCHOR/REPORTERAt CoastTV News, we are passionate about telling the stories of the vibrant Atlantic Coast communities. From sandy beaches to bustling towns, we illuminate every corner of our beautiful... 

The LiRo Group

Associate Structural Engineer Job at The LiRo Group

W e have an immediate need for an Associate Structural Engineer for our Mineola, Long Island Office. Come join our team! We are looking to build services and capabilities through the growth of our key asset - our staff. Ranked among the nation's top A/E firms...

Love's Travel Stops & Country Stores

Forklift Operator Job at Love's Travel Stops & Country Stores

 ...Development * Hiring Immediately Welcome to Loves! Forklift Operators work in a fast-paced environment while maintaining clean and...  ...to grow along with a winning team, join us today. No experience? No problem! We will teach you! Job Functions:... 

Helen Ross McNabb Center

Psychiatric Nurse (RN or LPN) Job at Helen Ross McNabb Center

 ...Psychiatric Nurse (RN or LPN) We've been waitingfor someone like you! With a wide range ofavailable positions in East Tennessee, you have many opportunities join theMcNabb Center team in fulfilling our mission: "Improving the lives of thepeople we serve"! If you... 

Get It Recruit - Educational Services

Virtual Special Education Professional - Remote | WFH Job at Get It Recruit - Educational Services

 ...join a supportive team for the 2024-2025 academic year. This fully remote position provides you with the flexibility to work from home...  ...skills If you are passionate about supporting students in an online setting and have the skills to make a difference, we encourage you...