Job Description

We are seeking a highly motivated and energetic  Executive Director (ED)  to join our team in Lakewood, CO. Lakeview Senior Living is a beautiful Independent Living community providing residents with exceptional amenities and activities through our Life program. Our communities are centered around a lifestyle. We build our teams with talented, motivated people who love what they do and excel in creating an outstanding living environment for our residents.

The Executive Director (ED) is responsible for the entire property and its physical assets, as well as the satisfaction, performance, and retention of staff and residents. The ED must maximize the financial returns in accordance with the company's objectives and is responsible for hiring, training, and retaining staff and ensuring all site related duties are completed accurately and on a timely basis. Oversees the management of all site staff inclusive of facilities maintenance and dining services.

Essential Duties / Responsibilities:

• Responsible for the leading, directing, monitoring, assessing, recommending, inspecting, and evaluating all Marketing, Leasing, Maintenance & Housekeeping, Dining and Office initiatives and staff.

• Meet or exceed financial goals for the community including but not limited to revenue targets and expense management. Meet or exceed sales/leasing goal.

• Is the driver behind the sales/leasing team and is responsible for:

• Ensuring sales targets are met or exceeded, monitoring metrics, KPI’s, and conversion ratios
• Ensure sales staff is actively working all leads and meeting goals for sales calls and email campaigns
• Ensure accuracy of data in the CRM

• Responsible for developing a robust monthly activities calendar, giving residents a large range of activities and events to participate in

• Monitors budget performance and reports variances from budgets.

• Responsible for the collection of residents' rent payments; expense management; monthly financial accounting; reporting; and explanation of variances.

• Works with Regional Manager to maximize NOI and ensures company's goals and objectives are aligned with property operations.

• Creates and drives new revenue streams to achieve and exceed goals and objectives.

• Ensures rent collection programs are administered consistently to ensure revenue is collected within standards.

• Receives and resolves resident complaints with effective communication and diplomacy; maintains resident complaint log and seeks assistance from Regional Manager when needed.

• Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations.

• Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan.

• Selects and monitors third-party vendors; communicates and ensures work is performed as expected.

• Conducts regular weekly individual meetings with department heads and maintains notes of discussion topics.

Required Skills and Abilities:

• Strong organizational, management, and teamwork skills.

• Professional presentation to be compatible with the established guidelines and as defined within the employee handbook - positive attitude, energetic, assertive, and ability to serve as a role model for subordinates.

• Prior sales experience working with a sense of urgency and have the ability to close

• Ability to handle finances and work within a budget, attention to detail.

• Demonstrates integrity on personal & professional level; works respectfully with people of diverse backgrounds.

• Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.

• Ability to actively assist with all departments' responsibilities; willingness to substitute for any position at the site.

Required Education and Experience:

• Bachelor's degree or related experience in Property Management.

• Prior experience as an ED in an Independent Living (or similar) typesetting

• Minimum three (3) years managerial experience supervising a total staff of 25+ subordinates.

Scope and Compensation

• Must be able to work at a computer and stand/walk for an entire workday and move throughout the interior and exterior of the property without limitations.

• Ability to lift up to 15 pounds and bend, stoop, squat, reach, push, and pull occasionally.

• Physical on-site presence is required during all operational business hours, 8:30 a.m. until 5:30 p.m. Monday through Friday. Special events or unusual circumstances may require additional on-site presence outside of business hours including nights and weekends. This position cannot be performed remotely

· Salary commensurate with level of experience and job requirements

· Generous benefits package including medical, dental, and vision plans.

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