Responsibilities:
Clarion Psychiatric Center offers inpatient treatment for adults with moderate to severe psychiatric problems, inpatient crisis stabilization for children and adolescents, and a Partial Hospitalization Program for school-aged children. Our recently expanded 112-bed inpatient program has 4 units. For over 30-years, Clarion has provided the community a compassionate and respectful therapeutic environment with an emphasis on strong teamwork.
Much more available online at:
Benefits for our Staff:
If you would like to learn more about the Call Center Specialist position before applying, please contact Morgan Smith, Director of Assessment and Refferals at [email protected]
Clarion Psychiatric Center is a subsidiary of Universal Health Services , one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: or 1-800-852-3449
J ob Summary : Responsible for the timely processing of inquiry and referral calls remotely. Serves as Call Specialist to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.
Essential Job Duties:
Job Requirements:
Qualifications
Education : Licensed RN preferred; master’s degree in a Behavioral Health or related field.
Experience: 1-3 years of experience preferred in psychiatric health care.
Licensure/Certification: For RN’s, Licensure as a Registered Nurse in state of Pennsylvania.
Additional Requirements: Successful completion of all credentialing requirements including but not limited to education and credentialing within 30 days from date of hire. CPR/AED certification and successful completion of Verbal De-escalation, Handle with Care and Service Excellence. Must possess good verbal and written communication skills. May be required to work overtime and flexible hours.
Job Classification: Hours based on departmental, and facility needs may include day, evening and weekend hours. This job description in no way states or implies that these are the only duties to be performed by this employee. Employee will be required to follow any other instructions and to perform any other duties as requested by the Director of Admissions.
Knowledge:
Excellent customer service and communication skills (i.e., verbal and written). Ability to prioritize, work well under periods of high stress and pressure. Ability to multi-task and demonstrate critical thinking skills. Thorough knowledge of psychiatric services and medical capabilities provided by the hospital. Ability to work flexible hours. Requires knowledge of computers and ability to utilize Department specific electronic applications, and accurate data entry skills. Experience reviewing medical and clinical information to staff appropriately with physician is preferred.
Physical Requirements:
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